This policy complies with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Food Product Exemption
Due to food safety and hygiene regulations:
- Opened food items cannot be returned
- This does not affect your rights if an item is faulty or unsafe
Faulty or Damaged Items
We will offer a refund or replacement if:
- Items arrive damaged
- Items are faulty
- Incorrect items are sent
Please contact us within 30 days of receipt.
Return Conditions
- Items must be unopened and in original condition
- Proof of purchase is required
- Refunds are issued to the original payment method
Refund Timeframe
Approved refunds are processed within 14 days of receiving the returned item or confirmation of fault.
